Refund Policy

This policy applies to purchases from Sylvain del bellino, trading as Hospitality AI Studio. It covers one-time digital services and recurring subscriptions sold through hospitalityaistudio.com.

You may submit a refund request within 14 calendar days of the order date, including when a report or another digital deliverable has already been supplied. Submitting a request does not guarantee an automatic refund. Paddle reviews and processes each request under its Buyer Terms, refund policy and applicable consumer law.

Refunds are processed by Paddle, our reseller and Merchant of Record. Visit paddle.net to submit your request. You may also contact info@hospitalityaistudio.com and we will assist you. Include the email address used for the order and your transaction details.

Approved refunds are returned by Paddle to the original payment method. Processing times depend on the payment method and financial institution. Cancelling a subscription prevents future renewals; a cancellation alone does not automatically refund a previous charge, so a refund request must also be submitted within the 14-day period. Paddle may use transaction, account and service information to assess the request and prevent fraud or abuse.

This policy does not limit any mandatory consumer rights available under applicable law. Paddle's refund handling and Buyer Terms also apply to each order.